Thank you for choosing Inner Canvas. To help create a safe, welcoming and enjoyable experience for everyone, please read the following terms before making a booking.

1. Bookings & Payment

• All bookings are subject to availability.

• Full payment is required at the time of booking unless otherwise agreed.

• Your booking is confirmed once payment has been received.

• For multi-session programmes, the booking covers the stated number of sessions and dates.

2. Attendance & Missed Sessions

• Please arrive on time for your scheduled session or workshop.

• Late arrivals will not normally result in an extension of the session.

• Missed sessions due to personal circumstances, including illness or scheduling conflicts, are generally non-refundable and cannot be carried forward or exchanged.

• For group programmes, missed sessions cannot normally be rescheduled or replaced.

• If Inner Canvas needs to cancel or reschedule a session, we will offer an alternative arrangement or an appropriate refund.

3. Cancellations, Changes & Refunds

• If you need to cancel or reschedule an individual booking, please provide at least 24 hours' notice.

• Cancellations made with less than 24 hours' notice, or failure to attend, may be charged in full.

• For group workshops and multi-week programmes, bookings are generally non-refundable once confirmed, subject to applicable consumer protection laws.

• Any exceptional circumstances will be considered on a case-by-case basis.

• Inner Canvas reserves the right to reschedule or cancel an activity where necessary. A suitable alternative or refund will be offered where appropriate.

4. Participation, Health & Safety

• Participants are expected to treat facilitators and other participants with kindness and respect.

• Please inform us in advance of any relevant allergies, medical conditions, accessibility requirements or additional support needs.

• Participants should not attend if they are unwell or experiencing symptoms of a contagious illness.

• For children's programmes, parents or guardians are responsible for providing accurate emergency contact information and ensuring timely drop-off and collection.

• Parents or guardians must inform us of any circumstances that may affect their child's participation or wellbeing.

5. Children & Young People

• A parent or legal guardian must provide consent for participants under 18.

• Parents or guardians are responsible for ensuring their child is suitable for the selected programme and age group.

• Children are expected to follow reasonable safety instructions and respect others.

• Inner Canvas will take reasonable steps to provide a safe and supportive environment, while recognising that children may respond differently to group activities and creative experiences.

• Drop-off, collection and supervision arrangements will be communicated for each programme.

6. Creative Wellbeing Activities

• Our creative workshops and wellbeing programmes encourage self-expression, creativity, reflection and personal growth.

• Participants are encouraged to engage at their own pace. There is no expectation of artistic ability or a particular creative outcome.

• Creative wellbeing activities are not a substitute for professional medical or psychological treatment.

• Participation does not guarantee specific personal, emotional or developmental outcomes.

7. Counselling & Assessment Services

• Counselling and assessment services are subject to separate service-specific information, consent and confidentiality arrangements.

• Clients will be informed of the relevant service process, fees, cancellation arrangements and confidentiality limits before commencing.

• For clients under 18, appropriate parent or guardian consent will be obtained.

8. Privacy, Photography & Artwork

• Personal information will be handled in accordance with Inner Canvas's Privacy Policy and applicable data protection requirements.

• Photography and use of images for social media, marketing or promotional purposes require separate consent.

• Participation in a programme is not conditional upon agreeing to photography or publication.

• Participants retain ownership of their original artwork. Any display, reproduction or publication of artwork will require appropriate permission.

• We encourage all participants to respect the privacy and personal expression of others.

9. Changes to Programmes

• Inner Canvas may make reasonable changes to facilitators, materials, activities or programme arrangements where necessary.

• We will communicate significant changes to participants or their parents/guardians as appropriate.

10. Agreement

By completing a booking, you confirm that you have read and agree to these Booking Terms & Conditions. Where the booking is for a participant under 18, the booking parent or legal guardian confirms acceptance on their behalf.

Thank you for being part of the Inner Canvas community. We look forward to welcoming you!